Cart 0

Ordering Information

How to order your K Davis Studios Jewelry. 

Payment 

I accept Paypal and all major credit cards

 

Shipping

Processing times

My processing time is currently 2 to 3 business days of receiving cleared payment.  It is possible that your order may ship sooner than this, but I am an independent artist and order volume may be high (especially around the holidays), so please allow for this when you place your order.  Please note- this is not the time it will take for your package to reach you (see below), this is the time it takes for me to create, process, and pack your order and get it into the mail. 

With that being said, if you need an order quickly, please feel free to contact me.  If I have the time, I'd be happy to accomodate your special request.

 

US orders

I ship via USPS First Class Mail through the USPS. First Class Mail has an estimated transit time of 3-7 business days.
You will receive an email notification with a tracking number when your package ships. 

Any items reported as not delivered to me should be accompanied by a post office report file # so that I may track the inquiry as many items are left with a neighbor or put somewhere the carrier feels safe and can actually be found. I will replace any items lost after the post office closes the inquiry and verifies the item not delivered which can take up to 30 days.  Orders over $200 will be sent with signature confirmation.

International Orders

International orders ship via USPS First Class. You will receive an email notification when your package ships, which will include a customs number.  Transit time varies by country but 10-15 business days is a good estimate.   It may take longer if customs decides to hold your package.  I have no control over customs delays.

During busy shipping times, such as the Christmas  holidays, the transit time can increase greatly to as much as 4-6 weeks.  So please keep that in mind when placing your order.

Please note that depending on your country's policies, you may be charged customs fees, import duties, taxes, or VAT  on your package. These are fees levied by your government; they are not additional shipping costs, and they are not remitted to me.  I am not legally permitted to pay them for you, nor do I have prior knowledge of when they will be charged.  It is illegal for me to mark a package as a gift on customs forms or enter a lower value in order to avoid them.  It is the buyer's responsibility to educate themselves on their country's customs policies before placing an international order. 

Lost packages

Sometimes, due to unusual circumstances, a package may take a long time to arrive.

Please note that I cannot file a lost package claim until the following amount of time has passed:  

Domestic (U.S): 21 days past shipping date.
International: 45 days past shipping date.
ITALY: 60 days past shipping date

Quite often a lost package will show up within this time frame. If a package is truly lost, you will be requested to complete a claim form.

 

 

Returns policy

Please contact me within 2 days of receipt to arrange for a return or exchange.   Items must be returned within 10 days of contacting me in order to receive a refund.  Exchanges or refunds (minus shipping) will be made once the item has been received by me in unworn and undamaged condition in its original packaging. Buyer is responsible for return shipping.
Sorry, I cannot accept COD's.

To my wonderful International buyers: 

* Please note that due to health/ hygiene issues as mentioned in the European Directive, earrings will arrive in a sealed package.  If the seal has been broken, the earrings will no longer be refundable. Sorry for any inconvenience.
* Exchanges or refunds (Minus Original Shipping) will be made once the item has been received by me in unworn and undamaged condition in its original packaging.
* Buyer is responsible for return shipping. Sorry, I cannot accept COD's.

 

RETURNS OF CUSTOM/ PERSONALIZED/ MADE TO ORDER JEWELRY:
Each made to order or custom piece is made especially for you and is generally not able to be resold.  Because of this, custom orders are generally non-refundable. Although certain exceptions might be made, it is at my discretion so be sure to contact me before you return a custom item.